In this connection the City of Jakarta has launched a digitalisation process for public administration. This involves promoting innovation, the smart city, citizen participation, e-government processes, entrepreneurship and cooperation with the private sector. For this purpose the City of Jakarta has created a dedicated department for e-government plus a smart city unit.
Since February 2019 the integrated expert Kariem El-Ali has been supporting both units in further developing the local ICT master plan and in elaborating a plan to operationalise the smart city strategy. Kariem El-Ali organises the sharing of lessons learned between the cities in the field of e-government, and submits proposals on how Jakarta can develop its services for citizens.